If you have ever rented DVD or movies online, then you should be aware of NetFlix or BlockBuster. Both Netflix and Blockbuster provide online dvd rental service to its subscribers. Both the services maintain a huge selection of movies and latest releases and offer DVD rentals via mail & online streaming.
What is NetFlix DVD rental service?
Netflix was founded in 1997 when it offered customers the option to rent DVD’s on a per DVD charge basis. The DVD was sent to the subscriber by mail with a $2 postage charge.
This model was later change by Netflix to a monthly subscription model where the subscriber was charged on a monthly basis for a certain number of DVD’s per month. The online scubscription provides huge benefits to the customer where there is no additional charge like the lates fees, shipping or handling charges.
This model made Netflix a popular choice among subscribers. Netflix’s success in online DVD rental service has prompted other players to start such rental services. This includes online services from Walmart, Amazon.com etc. Other major players like Blockbuster also moved from instore video rental to online video rentals.
How does Netflix rental service work?
With Netflix, you are allowed to create a order list or a wish list of DVD’s that you would like to order from NetFlix. Netflix then sends the DVD’s from the order list via postal mail through their shipping points.
Since there are no late fees nor any other charges for the rented DVD’s, you are allowed to keep the DVD for as long as you wish. The next DVD will only be shipped to you once you return the first DVD. After receiving the DVD from you, netflix will then ship the next DVD from your order list.
In addition to dvd rentals, Netflix also provides a ‘Watch Instantly’ feature. This feature allows you to stream dvd quality movies and television shows instantly on the internet. This feature largely depends upon the internet connectivity and may not be exicting for those with low speed internet.
All subscribers, except those on the $4.99 plans, are provided with this feature and allowed unlimited access to the streaming media.
Currently Netflix offers more than 100,000 titles in their rental plans while you get about 12,000 choices for the streaming media.
Netflix DVD Rental Plans & Costs
Netflix currently offers 4 different plans to select. Three plans are the unlimited plans while one of the plans is a limited plan with restrictions.
$8.99 a month plan
The $8.99 plan allows you to select 1 DVD at a time. But you can rent out unlimited DVD’s in the month. Additionally the subscriber of this plan is allowed unlimited access to the ‘Watch instantly’ streaming media.
$13.99 a month plan
This plan allows you to rent 2 DVD’s at a time plus you get unlimited access to the watch instantly streaming media.
$16.99 a month plan
This plan allows you to take 3 DVD’s at a time plus you get unlimited access to the watch instantly streaming media.
$4.99 a month
This plan allows you to rent only 1 DVD at a time and gets you 2 hours of streaming media.
Netflix Scam & User Feedback
Netflix is an industry leader in online dvd rentals and like other rental services, does not have a fine print with the subscriptions.
But Netflix does have a policy which gives priority shipping to customers who rent fewer DVD’s per month. Subscribers who order higher volume of DVD’s each month may see some delay in shipping or even their selections delayed.
Lot of users also complained that the netflix unlimited plans are not really unlimited and should actually be called ‘Slightly unlimited’ plans. It is claimed that Netflix throttles the rental queues.
Subscribers categorized as ‘high volume users’ are pushed to the end of queues for movie rentals. Netflix also delays shipping DVD’s to such high volume users.
Netflix Free Trial Offer
Netflix offers a free 2 week membership where you can try the subscription with Netflix. You are allowed to order the DVD’s during the free trial.
You can cancel your subscription anytime during your 2 weeks and you are not charged. The subscription is automatically activated in case you do not cancel the trial subscription.
Some of the users do not cancel their trial offer & later complain about Netflix charging their cards automatically. The free trial offer is provided so that you can evaluate the quality of service as well the get to know Netflix subscriptions.
Overall Rating for Netflix
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User Opinion & feedback
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Instant viewing (video streaming) feature for watching movies on your computer or supported TV connected device. Superior movie search engine and recommendations. Faster DVD arrival times (in my experience)
Low volume / less frequent subscribers are given priority, which means that frequent exchangers might be “throttled”. Instant Viewing selection is limited
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rip off merchants
Having used the Netflix trial period I decided not to proceed. It seems that Netflix did not cancel the payment details and I have been charged multiple times on each month, which amounts to £17.97 per month. I have telephoned Netfilx and they pointed out their terms and conditions and they would not credit me with the excess payments that I had been making. Make you own mind up about this. I will be attempting to sue Netflix, although I do not hold out much hope.
Every company is on top when they have great customer service, I can't say this is the case with Netflix.The basic principle of great customer service is to make the customer happy. Is Netflix making the customer happy? Nooooo.. Why are they not happy......... you had only one subscription at very reasonable price. now you have different subscription and you have to pay for each one of them, which means that if you want --what you had before it will cost double. not happy bad move. When you have movies on your save queue, that's exactly what you are doing saving them for the next generation to see them. that is where they will stay because they are rarely available.What is the point of saving them if you are never going to see them.It might and I say might be understandable for new releases but for old movies that is ridiculous. maybe that is understandable also, you only have one movie for all your subscribers. Then series are a joke you have the first season most of the time. and that is it.The rest of the seasons are never available.What is the point of starting a series if you can't keep it up and when you can follow up on it It takes monthssssss to be available.You already have lost interest in it..If you can't supply the demand why have it... the same thing applies when you queue a movie.. You select it because you want see it. suddenly a "short wait" or a "long wait" appears... the one I like the best is "not available" why was it there to select if is not available.There seems to be a misconception of "short wait". I would think that a short wait would mean a couple of weeks maybe-maybe a little longer.. but 4 months or longer .!!!!!that's a short wait!!The most annoying part about this is it happens on frequent basis.You have all these movies on a short wait list. Is this the same case as before you have only one movie for your customers. That is why it takes month to receive it.Then there is the problem that you can't email to netlix you have to call. Which most of the time is not worth the trouble,, CUSTOMER SERVICE.. Yes netlix you are failing in this category.. I can say other situations but I think I've said enough,,Enjoy the candies you have in your hand because there are others that wanr those candies and if there is not improvement and you don't listen to your subscribers you will lose those candies.
I would just like to say that before Netflix decides to increase the price of their service they should take a few things into consideration
1) There service is as popular as it is because of the price.
2) There content is so mixed up you can find the same movie under several categories. They should put their foreign-language movies in foreign movies.
3) They should also consider better content if they're going to raise the price..
4) They definitely need a coming attractions board, with feedback and live Q&A.
I've been subscribing to Netflix for 5 or 6 years now and then someone happy with it, mainly due to the price. I would not mind paying more if the content was better, and better organized, and if Netflix had a communication system for their subscribers. Netflix is number one in the industry in my opinion, but won't be if they increase the price without increasing the quality.
They took my nickelodeon off. Thats my only issue like cmon man i was in the middle of my fairly odd parents and they took all of my nick off. PUT IT BACK ON AND ILL GIVE YOU THE LAST STAR :)
NETFLIX IS THE WORST SERVICE
I never used such a bad movie website, only old movies. They continued to charge me even though I did not use the service anymore. The customer service was extremely bad when I needed to cancel my account. NETFLIX IS THE WORST...
Netflix is Terrible!
I noticed most of the movies in my Blockbuster queue were "Extremely High Demand" which means they will never come, so I cancelled and switched to Netflix. BIG MISTAKE! Of the top 100 movies in my Blockbuster queue, exactly 3 (THREE!) were available for streaming on Netflix. Don't waste your money.
I was a Netflix subscriber for several years and I really liked their service. Then they decided to split their DVD and streaming services, which essentially doubled their pricing from what is used to be. I canceled my subscription almost immediately. I work in the retail industry and I understand that sometimes price increases are necessary in order to maintain profit margins, but I think Netflix simply got greedy. They figured their service was so popular that they could do whatever they wanted and people would stay (see: Qwikster). Looks like they were wrong.
I signed up for amazon prime. They are cheaper than netflix - $79/year, which is $6.58 per month compared to netflix which is $7.99. Aside from their streaming library you also get free shipping on most purchases you make from amazon as a prime member. The free shipping alone makes the membership worthwhile.
Just to clarify, I don't work for amazon or anything. I'm just a satisfied amazon customer and I really hate netflix.
Netflix - biggest scam out there
People - beware of the scam Netflix are operating. I purchased a 12 month subscription on November 18th for my step son for his birthday. However, before he could use the gift, another credit card had to be provided so that they have something on their books when the subscription comes to an end. This is NOT explained at the time of purchase and only comes to light once you have paid.
I refused to do this because I had purchased it on the understanding that it was a 12 month GIFT subscription and cancelled the subscription within 12 hours of purchasing the subscription. They agreed to close the account and refund my bank account with £71.88. The money left my bank account on November 20th, a full two days after they had agreed to close the account and refund me my money.
A week later the money was still not in my account and so I called to find out where it was. I was told that it takes between 7 to 10 days to process the refund and that it was currently being processed. WARNING - THEY TAKE YOUR MONEY IMMEDIATELY BUT IT TAKES THEM OVER A WEEK TO REFUND!!
11 days later - the money is STILL NOT in my account. So I called this morning and was told that they had tried to refund the money to my account but that they had experienced system problems. At no time did they contact me to let me know that THEIR system problems were causing my refund to be delayed.
I was then told that because of their system problems, it was now too late for them to refund me MY money which left my bank account on November 20th and that there was nothing they could do!!!
This is a company that takes money on false pretences, agree to refund the money when it becomes apparent that they have taken your money on false pretences and then finds all sorts of pathetic excuses not to refund your money and then say it is your fault that they cannot return YOUR money because of their operating systems problems.
To say I am disgusted is an understatement. This is a company that is dishonest and no better than common thieves.
Would never recommend anyone to purchase anything from this company and will do my damned best to make sure people hear about this.
Disgusting behaviour from an American company.
Do not use Netflix. Their choice of movies/TV shows is very limited and their customer service is very disappointing. Beware of the 1-month free trial and that they claim to send "thank you" emails, which I have never received. Of course they use this to protect themselves but they have never emailed me, yet were quick to grab money from my credit card. I would have put ZERO stars but this site doesn't allow me to.
Netflix Service Not What it Used to Be
We have been Netflix subscribers for around 7 years. We were very happy with the service for about 6 years, but last year, two changes occurred that have made us quite unhappy with their service. For one, prices increased about 60%, an enormous increment. From what we can see, these additional funds are partly used by Netflix to expand into Europe, obviously of no benefit at all to American subscribers. The second and more severe problem (to us) is they are substantially reducing the number of DVD copies available to their subscribers. As an example, we have had 3 movies at the top of our queue marked "very long wait" for about 8 weeks. One of these films is about 12 years old... hello? You can't tell me there are so many subscribers seeking a film this old. I have complained to their Customer Service several times, to no avail. Also, we have had many films in our Save queue for years, some of which are well known and popular, like "The Ipcress File" (older, but very well known). At this point, if I could find another service like Netflix with as many films and TV series as they have, I would immediately switch.